Frequently Asked Questions

  • Drive 4 Me connects you with a professional driver who drives you home in your own car, ensuring a safe journey when you’re unable to drive.

    Drive 4 Me is not a rideshare platform, it is a vehicle relocation service.

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  • Simply download the app, create an account, and enter your pickup and destination details. The app will match you with a qualified driver.

  • Drive 4 Me is currently only available in Sydney, however, is rapidly expanding and anticipates to expand across all major cities in Australia in the very near future, as well as hopes to expand internationally in future.

  • Yes, you can schedule rides in advance to ensure a driver is available exactly when you need them.

  • All drivers must have a valid driver’s license, pass background checks and pass our company screening to ensure they meet safety and reliability standards.

  • Drivers follow strict safety protocols, including a zero-tolerance policy for alcohol and drugs. Vehicles are documented before and after each ride.

  • The app’s real-time tracking ensures drivers are matched based on proximity and availability, so your driver will arrive promptly.

  • Drivers are responsible for documenting the vehicle's condition both before and after the trip. In the rare event of damage, the platform investigates and assists with resolution.

  • While you can’t choose specific drivers, all are carefully vetted and matched based on proximity for your convenience.

  • Drivers can refuse to drive an unsafe vehicle. In such cases, a fee may still apply to cover the driver’s time and travel. This can be due to a multitude of reasons, most commonly, car being overdue for service, tyres being bald, petrol tank empty, etc.

  • Yes, additional passengers are allowed, provided they comply with safety protocols.

  • We accept major credit cards, PayPal, and mobile payment options like Apple Pay and Google Pay.

  • You can cancel your booking through the app. However, a cancellation fee may apply if the driver is already en route

  • Yes, if you cancel after the driver has started traveling to your location, a fee may be charged to cover their time.

  • Customers must confirm they’re in a reasonable state of mind to willingly use the service. Excessive intoxication and inappropriate behaviour may result in service refusal.

  • Yes, drivers have the right to refuse service if they feel unsafe or uncomfortable, in which case the customer may still be charged a fee.

  • There is no strict distance limit, though longer rides may incur additional charges.

  • You can reach our customer support team through the app or via our website, however, we recommend dialing 000 in any emergency.

  • Yes, a minimum fee applies to each booking to cover driver availability and platform costs.

  • Drivers are vetted for safety and reliability, and vehicle documentation is required before and after each ride.

  • Peak-hour pricing may apply based on demand, and rates are transparently shown in the app before booking.

  • After your ride, you can rate your driver and provide feedback through the app. This helps us maintain high service standards.

  • Drivers are required to maintain current specialised insurance at all times so that they can drive any car. Lapses result in driver suspension until reinstated.

  • Yes, a waiting fee may apply if the driver is kept waiting beyond the scheduled pickup time.

  • Drivers have agreed to comply with all road rules, however, in the unlikely case a violation/infringement notice is received during the time of the trip, then we will provide you with their details to update the fine to the driver’s details.